FNB taking their customers for a ride...

This is a copy of the email I've sent to FNB but still no word from them... I've pasted the email and that will explain what happened.

Good day

After all the years banking with FNB I've never been so upset and frankly disgusted with your total disregard for what your customer want.

A while ago I got a message to state that my loan debit orders will be deducted on the 20th of December 2020 without my consent. My agreement was always on the 1st of the month even if that was never honored from your side but at least it was near the end of the month.

I did message back to say that I do not give consent.

So this morning I woke up with messages from fnb about money going of my account and guess what? It is the loan debit orders! LOOK AT THE DATE TODAY! IT IS THE 15TH! Please explain to me how that is not breach of Contract or just plain lying to your customers?

You tell me it's going to happen on the 20th without my permission and then you just go ahead and do it on the 15th? How must I trust my own bank if they just do whatever they want with my accounts?

If I could I would have changed banks right now but I will open an account at another bank and slowly pay you off and close everything.

Starting today I will close my funeral and health plan with FNB and get it somewhere else.

I still can't believe how little you care