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Elaine T

1 reviews | Active since Jun 2017

08 Jun 2017, 09:08

FNB Taking peoples money without any CONSENT!!!

<p>FNB took money from one of my accounts without any warning or consent from me almost 3 weeks back. This was an Internal transfer made by someone that clearly don’t know the rules.</p> <p> </p> <p>To start off with, they are not allowed to touch this account because it is currently under Debt Review. The amount that gets paid on this account has been negotiated and approved by DebtBusters, FNB and the court, but still they just went ahead and took the money without my consent.</p> <p> </p> <p>Now to get that money back is another story.</p> <p> </p> <p>DebtBusters has been trying to get the money back. The money was supposed to be paid back immediately right in the beginning when we started investigating the matter, but up till today, no refund. In the meantime, I am losing interest, had to pay a Service Fee for them taking the money and not getting my money back.</p> <p> </p> <p>I phoned FNB again today, after they promised DebtBusters that the money will reflect, to sadly find out the agent that assisted me can only escalate the matter and cannot help to get my money back into my account.</p> <p> </p> <p>I am so frustrated with this matter as I am 8 months pregnant and must deal with **** like this. I wanted to sort out a whole lot of things for the baby this month with the money I had saved in this account and need to use this when I will not receive my full salary when going on maternity leave, but now must wait till FNB decide it’s a good time to refund my money.</p> <p> </p> <p>What a useless bunch of people!</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Jun 2017, 10:47
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)