FNB TAKING MY MONEY WITHOUT REASON

<p>On the 26th of April and on the 17th of May i was travelling internationally with my private clients card. One of the "benifits" of this card is being able to access the slow lounge and make use of this service and to my knowledge not be charged for this. However, this was not the case. On both occassions i was charged R500 for using the service, once to my cheque card and once to my credit card. These charges went off my account without my knowledge and without FNB having informed me. Thankfully, since this is not the first time, i have become accustomed to keeping an eye on my accounts for unauthorised charges by FNB. This is absolutely disheatening since i am a private client and do expect to get the service you promise. If money is to leave my account, i should be made aware of this and should be given valid reason as to why it is happening. I SHOULD BE ABLE TO HAVE A SAY IN THE MATTER OF MY MONEY! I do demand that FNB pay my money back to me in full or i will lay a formal complaint with the consumer board as well as take to social media and warn other clients of your consistant need to take money that does not belong to you. I was not told i would be charged at the lounge or warned by my banker who was made aware that i would be travelling and had i not checked my accounts FNB would once again get away with my money. I demand to see communication that made me aware that i would be charged on these occassions as well as a receipt for the charge (which i had never recieved). In addition i then got a sorry excuse from private client services of why i was charged (BUT NEVER MADE AWARE OF THIS PRIOR TO MY VISIT TO THE LOUNGE, WHY?) Its digusting that being a private client with your bank only results in a decrease in communication, i should have been made aware of this prior to my visit. </p>