FNB taking me for another ride. Holding my money hostage for days!

Another day another issue with FNB. This bank is holding my money hostage that has been pending for days now, but according to Uber this authorization hold was voided by them and returned to my bank and needs to be cleared by my bank after a few business days. I spoke to one of their assistants from the service suite on my app. This lady said I have R480 refund under pending and a whole bunch of nothing, I spoke to another one who said it would be cleared after it has been authorized by the bank but I should the debit card authorization desk which was actually the "***** desk" according the voice menu. I called the service suite department which referred me to the 3D department because I use my virtual card for online purchases that made for me hold for 30 minutes till I ran out of airtime. I called again and held again for 10 minutes without any assistance and had to hang up. This company is actually committing ***** holding money hostage! Please refund my money FNB.