FNB taking incompetence to an art level. Perhaps it is past time that I joined a bank that actually is competent.

I am a wealth client at FNB, and as such I would expect a certain level of competence, how wrong I was. An amount was debited to my card from a company in Europe I have never heard of. I have been trying to get hold of FNB to rectify this for approximately an hour now and have been put through to, I think it is 6 different divisions. Is there anyone in FNB that actually knows what they are doing?