FNB Taking incompetence to an art level

Congratulations FNB,you have managed to take incompetence to an art level <br> I needed to pay an account using my FNB card, which I have done countless times with no problem<br> I went into FNB Centurion to pay. <br> I stood in the queue for a few minutes, before a teller was available.<br> I explained what I wanted and gave them the account details. <br> I then filled in all the necessary forms and had my finger prints taken.<br> They took about 6 minutes to confirm my signature on the system.<br> I again confirmed that this was a once off payment. <br> After another about 5 minutes I was told that before I could pay using my card I had to link the account to the card. <br> I explained that I had done similar payments many times before and had never had a problem. <br> They told me that this is now a requirement and I had to go to customer relations to have them linked. <br> I now had wasted at least 15 minutes.<br> I walked through to the customer care section, bearing in mind that it is a Tuesday morning at 10:00, mid month, which is not a <br> particularly busy time for the banks. <br> There were lines of frustrated people waiting<br> I was given a ticket that stated that I would have to wait at least 26 mins to be served<br> Goodbye FNB