1 reviews | Active since Jan 2019
FNB TAKING FOREVER TO REVERSE MY FUNDS
On the 28th January i went to FNB Lephalale to transfer funds into my niece account. the following day the 29th when i was confirming if they received they funds, i realized that i used an incorrect account. i immediately went back to the branch to report the matter. the consultant who helped me told me that it is going to take 10 days before i can receive the funds back. 21 days passed without hearing anything from fnb so on the 21st i went back to the branch to find out what is going on? now i am been told that it is going to take the whole month before i can get back my money. i feel like FNB is not taking my query serious. what if that Absa client uses the money? I contacted Absa but they couldn't give me any information due to customer confidentiality. they only confirmed that funds are still in the account. i need those funds urgently because they were going to buy my car parts. FNB DOES NOT PROTECT AND TAKE THEIR CUSTOMERS SERIOUS.
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
