FNB taking forever to pay out for Funeral cover

I have a funeral-cover with FNB which I have been paying towards for a good few years. The policy covers me as well as my family members. I lost my husband about 2 and a half weeks back, and as he was one of the members listed in the policy, he was covered by it.<br> I started my claims process on Monday 27th April 2015, and submitted all documentation that was stipulated by the bank. The teller informed me that the regular cover of R15K was doubled to R30K because the cause of death was unnatural. Between then and now, I've been in constant contact with the bank who kept saying that there were problems faxing all the documents through. For two weeks, this has been their same excuse. Of course, I still have undertakers to pay for the funeral whom I am owing.<br> Today I finally received news that FNB have paid out. However, they only paid the original cover of R15K instead of the agreed double cover of R30K. After weeks of dragging their feet and blaming one another, now they pay me half of what I'm covered for. I find this lack of professionalism from FNB highly frustrating and unacceptable.