FNB taking forever to Downgrade my premier cheque account

Good day,

I currently have a premier account with FNB and have requested them on FNB Secure Chat app to downgrade my premier cheque account to Easy account(Pay as you use) as it's not my salary account and I am not using it much. The case has been logged on Secure chat app and was told that I will get contacted in the process of Downgrade with 5-7 working day.

After 10 days(after doing several follow-ups), I have received an email from privateclientsservice, just to inform to me that downgrade to Easy account can only be done at the branch. You don't believe that you took 10 days, just to tell me this.

After I have been told that I need to visit branch in order to downgrade to Easy Account, I took an hour permission from my manager at work and physically went to FNB Branch at Cape gate mall on 25th August to request them to downgrade my premier cheque account to Easy account. I was called into to the counter after waiting in the queue for 40-50 min. I requested the agent who was serving me at the Branch, to downgrade my premier cheque account to Easy account. Then she told me that she couldn't do it at the branch and she had to send an email to some "x" department to downgrade to Easy account which she did but I haven't heard anything back from anyone yet regarding this matter.

I just been called by Private clients department, just to say that I need to go to branch again to downgrade to Easy account which is ridiculous and wasting my time.

If this issue is not resolved ASAP, I am going to close all my accounts, including Business account with FNB and move to some other bank.

Please note that I just want to downgrade my premier cheque account by keeping credit card as it is currently.

Regards, Shekhar