SS
Sipho S

1 reviews | Active since Feb 2012

05 Jan 2018, 12:53

FNB taking advantage of customers/clients

I am reporting this for the 2nd time now. I became aware that my account is overdrawn and I deposited money to correct it before I even received FNB’s notification of the overdraft. “FNB :-) Your a/c ..320303 is in excess. Kindly correct immediately or FNB may dishonour. FNB a div of FRB Ltd NCRCP20. 04Jan 07:00”. I still got penalized R82.50 that led to my account being overdrawn again. I feel that I can only be penalized if I don’t “correct immediately or FNB may dishonour.” FNB should reverse the R82.50 it debited my cheque account ********** 0303 yesterday.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Jan 2018, 14:05
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)