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amogelang T

1 reviews | Active since Sept 2018

13 Sept 2018, 14:20

FNB TAKING ADVANTAGE!

Hello;

My account still doesn't work, and there's still no valid reason why FNB decided to freeze my account with a positive balance of R17,975.50. Instead, monthly fees keep getting deducted by FNB. So is this going to happen up until your monthly fees exhausts my funds?

Please fix this as it's an inconvenience for me.

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Sept 2018, 14:45
Official

Good Day

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

aT
amogelang T's update18 Sept 2018, 09:59
Reviewer Update
Hi. Were you able to forward my matter to the relevant department as yet, because I still haven't received any feedback from any related FNB department. This is with reference to my previous post.
FNB (First National Bank)
FNB (First National Bank)'s reply18 Sept 2018, 11:46
Official

Good Day

Please see the below email that has been sent to you as per the below.

Kindly reply to that email for feedback as this matter has been referred to ***** and investigations generally takes some time.

Email Customer : ***, Subject : ***NF, Message : Good day Miss Thipe Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused. Kindly be advised that your concerns have been escalated to the ***** department to address the matter urgently and revert.