FNB taking a page from the LOOTERS

Aaand here we are again complaining as FNB cannot solve any issues. Are you guys also too busy looting? Looting the pockets of your clients....anyway, I received comms that I would be contacted yesterday about opening an Easy account (NOT A SAVINGS ACCOUNT) but lo and behold, no contact. I also logged a query about eBucks as for the month of June I received 0 eBucks. I was called and first told I didnt meet the deposit criteria (After checking the person realized it is over 40k every month). I was told somebody would investigate and get back to me and now I get a random SMS simply stating I had no qualifying purchases for the month of June......really now?? As a consistent rewards level 5 person who uses my card for all purchases I have no qualifying purchases? Please sort yourselves out and come back to me or I simply move from FNB who have clearly learned from the current looters in SA.