FNB TAKES YOUR MONEY WITH NO REASON GIVEN!

Today I noticed a payment from my cheque account. it was a substantial amount without which i cannot pay all my bills. It did not have a clear descriptor in the payment description. I battled through a heap of confusing online help before submitting a query. About 10hours later I get the response that it was a payment from my credit card. Hallo ...I said it was my cheque account. It seems FNB have come to rely on AI so much that they dont even try to assist small fish, like me, just send an automated response and that will keep the fishy happy. Well , it didnt work. I am a whole lot of money , to me it is, out of pocket and the reason furnished does not even make an ounce of sense. I expected better service from FNB. But it seems the old saying goes that it doesnt matter as long as thy can take your money they think you are happy. I AM NOT I AM P@#@#$D!