FNB takes your money which they're not supposed to, then argues with you about it.

I informed FNB that they owed me money for the funds taken from my cheque account to pay for two of the FNB debit orders, that was supposed to be settled by the Covid relief account. They argued with me and said they paid 6/6 months when I said it was 5/6 months. I have eventually settled those accounts with FNB, BUT they still owe me my money. I did this is November and they were very quick to come back to me to say they don't owe me the money. After asking them to show me the proof that they paid 6/6 months from Covid relief. It's almost a month and they have yet to show the proof. They are so quick to say that you owe them money but when you have proof to show they owe you money they cannot confirm in a timeous fashion. There is one legend of a man, I only know him as Manqoba but he has always kept me up to date with what is happening. He is the one waiting on feedback from the other department. It is pathetic service from this Covid department that cannot confirm I am right. The money is still owed to me AND I have to pay them as well for the Covid relief. So that money I am paying back twice and with interest. I am just the loser here at the end of the day. Thanks FNB.