FNB TAKES YOUR MONEY BUT YOU BLOCKS YOU WHEN YOU NEED IT!!!!!!!!!!!!

My rating for you is actually a MINUS ZERO. Your apps and all that ******* are great but without great customer service you are nothing but the very worst bank i have ever experienced in my life. I opened a money Maximizer account and transferred funds to FNB from my Nedbank Account. Everything was so smooth and now i see why. You're quick to take deposits but when i need access to my funds, you have no solution. I could not transact on Friday evening so i went to Tablebay Mall on Saturday morning, only to find absolutely nobody directing anyone in the branch, with about 30 customers sitting around and 10 customers at the ATM. There was 1 service consultant trying to verify bank statements, assist at ATM's , direct people and deal with queries. I explained my issue and was directed a call centre that i needed to contact. They verified my finger prints and all other details assuring me that my account was unblocked. As i was driving along i tried to do a transfer and access was denied. I called the callcentre again and went through 3 or 4 people and was told my account was inactive and nobody could assist so I raced to Canal Walk branch at Century City. Great welcoming etc. Went through the verification AGAIN. Told all was well and tried to transact on the computer in the branch. Still not working. Then i was told that i cannot transact on the Money Maximizer and was made to open a savings account. Then when i insisted i needed R55000 to make a payment, the suggested to draw out R25000 at a time. How absurd???? Then again tried to transact in the branch and both computers gave errors but was assured that it would work on my laptop at home. Raced home and found it was still not working. Phoned Call Centre and told it was an account issue but sorry accounts close at 2pm, bearing in mind I'd been at a branch since 11am. Now all i want is MY MONEY- ALL OF IT. I dont want an account with you, i never want another thing to do with you. I WANT EVERY CENT TRANSFERRED BACK TO MY NEDBANK ACCOUNT TODAY. Please don't bother me ever again after you have refunded my money. YOUR SERVICE IS SHOCKING. I trust you understand what i want and i want it today.