FNB takes us to the cleaners.

Item: FNB (First National Bank)
Rating: 1
Author: Kevin F

We are behind on our bond payments and the bank has obtained a judgement against us. The sheriff has now come to my house to write up movable assets I refused them entry as we have agreed with FNB to sell the house on the quick sale option, the sheriff has not been informed by FNB lawyers that we have taken that route. FNB also took what they call a set off from our bank account of R71 500.00 which was 80% of what we had in the account, it was inheritance money which we recently received. Do they intend to leave us with nothing? How can an institution like FNB do something like this? Is this constitutionally acceptable? Can FNB not communicate effectively with the lawyers to stop this as this should have been done when we signed the quick sale agreement?

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Replies (2)

Kevin F's updateReviewer Update

13 Mar 2018, 19:16

We have an agreement with FNB to sell the property and they agreed that if the settlement amount is not achieved they will give us 50% off the difference and we would pay back the agreed amount. What are they trying to achieve by taking all our stuff which is not worth much anyway?

Kevin F's update13 Mar 2018, 19:16

Reviewer Update

FNB (First National Bank)'s replyOfficial

14 Mar 2018, 10:31

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FMN Home Loans who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply14 Mar 2018, 10:31

Official