1 reviews | Active since Jun 2017
FNB TAKES PRIDE IN DISCRIMINATING AGAINST THEIR CLIENTS!!!
I have been a Business Client of FNB since 10/2016. I have a well conducted account with no facilities. During this time I have been to the bank twice to apply for credit and was declined, according to them, "Im under debt review". Ironically in Dec 2019. I purchased 2 vehicles and was again declined by them but approved by MFC. In my personal capacity I have a homeloan at Nedbank and a vehicle via MFC, with excellent credit record. I went into FNB Horizon in Aug 2020 and met the Business Banker to apply for Covid relief, who passed me onto Kubheka Zama at Randridge Mall Branch. Zama also advised me that I cannot apply as I was under Debt Review. I then sent him confirmation on the 31/08/2020, from the NCR, confirming that the matter was cleared and I should request from FNB to provide proof, verifying their source of the information. On 01/09/2020, he advised that he had sent the matter to the debt review department. Thereafter Zama disappears. No feedback. No emails. No follow up. On the 16/09 tried calling Zama. Never mind you go to a number that offers you the entire menu, except how you can get throught to a branch and the person on the other side puts me through to Three Rivers Branch, I eventually get hold of the Branch Manager, who tried to assist but would get Zama to call me back with some feedback. This is when the service from Zama gets even better. He calls me only to advise that had sent it on the 01/09/2020, but it was not allocated to a person, so nobody has had a look at my request. While my company/staff/business/their families a?waits the "All Mighty FNB Banker" Khubeka Zama, to give me feedback of their "UNFAIR **************" of me as their business client, LETS ALL OF US WAIT. I as a company do not even have a R1000 facility with FNB. To date have I had any feedback from Khubeka Zama or his manager on my matter....NO!!! AM I EXPECTING ANY SERVICE FOR THE HEAVY MONTHLY FEES I PAY TO FNB......NO!!!! SINCE THE 19/09 TO DATE NO FEEDBACK>>>
