FNB takes money with no permission.

I am extremely disappointed in FNB’s handling of my accounts. Funds were taken from my savings account (R1283,91) without my permission to cover arrears on another account. A savings account should not be accessed without clear consent or prior communication, and this action has left me feeling blindsided and disrespected as a customer.

At no point was I adequately informed that this recovery would happen, nor was I given an opportunity to make alternative arrangements. This has caused unnecessary stress and has seriously damaged my trust in the bank.

I expect transparency, communication, and respect for my financial boundaries. I would like this matter to be urgently reviewed and resolved, and I expect clear feedback on how this was allowed to happen without my authorization.

FNB has always positioned itself as a customer-centric bank, but this experience has fallen far short of that promise.