FNB takes money that doesn`t belong to them

Once again FNB took money from my account that does not belong to them<br> On the 7 th of March I logged a complaint with the dispute department of FNB on my account, a reply was sent on the 8th of March stating that the amount was reversed, I then rep**** to the mail to notify FNB that they are not reading my statement correct and the mail was read on FNB`s side. On the 11th I tried calling the dispute department, after being transferred to 10 different departments eventually got to a consultant who tried to assist me. <br> After numerous email sent it is now the 17th of March and my dispute is still not resolved. <br> <br> Why should I stay with a bank that takes my money and when I try and clarify the issue I just get ignored? <br>