FNB takes money from people without notifying them

In July 2022 I app**** online for a Fusion Account. I went through all the motions to open the account, but struggled to get information on when a card would be sent/delivered. I was never called to be reminded that my card was ready for collection and assumed that the application was a dud. I logged onto my ClearScore account in February 2024 and saw that the Fusion account was indeed opened and has been gaining bank charges for a total of R2075 since July 2022. I called their ***** department to point out this account that I have never accessed, and after I laid a complaint, I was told that I am responsible for the account. There was not one phone call, or one statement sent to me to notify me that the account was open and gaining bank charges. As a service provider, one would think that they would follow up with their "clients" to ensure that everything is ok since no card was collected, and no activity was happening on the account. They have now said that I am liable for the outstanding balance, but they should take responsibility for not providing an adequate, thorough service. Deeply disappointed and I look forward to their response in taking responsibility.