CM
Claudine M
1 reviews | Active since Mar 2019
14 Mar 2019, 07:31
FNB takes advantage of their clients!
I went in the beginning of Feb to upgrade my Easy account to a Gold account and then decided to get a credit card to build my credit score. Instead of giving me a Gold credit card account they approved and assigned a Premium credit card account which is not what I asked for! When I called them to correct the error I was told to send an email which I did on the 22nd of Feb already and I am yet to receive a response. I don't have time to be making calls and following up 20 times just to get what I originally asked for. This is unacceptable.
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FNB (First National Bank)'s replyOfficial
14 Mar 2019, 14:22Good Day Claudine Mauer
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply14 Mar 2019, 14:22
Official
Good Day Claudine Mauer
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***