FNB takes 6 to 8 weeks to issue a paid-up letter after prompt payment of settlement.

FNB taking very long time to give paid up letters that deprives me from being active on the job market. I have settled FNB credit Card 30th of April 2022 but till date I have not received any paid-up letter and clear my name from credit bureau. It has been 23 days since I paid full settlement. FNB must acknowledge this paid-up letter issuance is a delicate thing and involves a person to get on to the life by getting jobs. the quicker the better so that he can recover early to get going with life. it is ridiculous that FNB takes 6 - 8 weeks to issue a paid-up letter. Why? FNB give loans in a moment but not paid-up letters? Why?