FNB takes 1/4 of a year to process a loan

I app**** for an additional loan (for my home) at the beginning of February. It has now been almost 4 months and I have not yet received the money for the loan that was approved mid-March.<br> <br> I have sent numerous (over 50) emails to constantly follow up on why it's taking a quarter of a year to process a simple additional loan. I urgently needed this money in Feb. It is now the end of May! As a result of the Bank's inability to quickly process the loan I've had to max out my credit card while waiting for the amount. I don't even have money for daily transactions now!<br> <br> I cannot believe how bad the service has been. I have three simple questions:<br> 1 - Why does FNB take over a quarter of a year to process an additional loan?<br> 2 - Why don't FNB staff keep me informed of progress (or in this case lack thereof)<br> 3 - \How can we help you?"- is this intended to be a joke?<br> <br> <br> """