FNB - TakeAlot pathetic service

On the 18/01/2021 I visited a branch of FNB to get a new card as my card was about to expire at the end of January. I was told that they’re out of cards and that one will be couriered to me by TakeAlot. Today is the 18/01/2021 (1 month later) and I still haven’t received anything, not even feedback. I understand that the courier of the card was outsourced to TakeAlot but I am not a client of TakeAlot. I am a client of FNB. I have tried making contact with TakeAlot on several occasions and when I do eventually get through to someone, I am promised that the card will be delivered within 2 working days. I’ve been given this promise 3 times during this waiting period of 1 month. This is absolutely pathetic service on FNB’s part as I have not received any feedback from them as well. Maybe it’s time they review who’s services they use to get their cards delivered to clients. I must also state that this is my only account and I literally am stuck as the card has expired at the end of January.