BA
Brent A
1 reviews | Active since Dec 2018
04 Dec 2018, 15:52
FNB Takealot = Pathetic Service
I have been waiting 3 weeks for my business cheque card. Neither FNB, nor Takealot can track it.
Then I've been waiting over a month for another business cheque card. Again, they cannot track it.
Been to the branch but they cannot help at all... They merely put me on the phone with Takealot who took 15min to answer their phones. Their consultant did not seem too interested either.
Tried calling FNB and was on hold for 30min before hanging up...
Then there is a Personal Cheque Card which I am waiting for 5 days and again, no one can track it.
Please help...
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Replies (1)
FNB (First National Bank)'s replyOfficial
05 Dec 2018, 08:29Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply05 Dec 2018, 08:29
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)