1 reviews | Active since Jul 2018
FNB Takealot Credit Card Delivery
I cannot tell you how frustrated I am. If I could put 0 stars I would. I was sent a message to say my credit card would be delivered by Takealot today by 5pm. I have waited the whole day for this delivery and it never arrived. I contacted the call department who where very unhelpful and said maybe it would be delivered tomorrow or Friday. I CANNOT JUST WAIT AROUND FOR DAYS FOR THIS DELIVERY!!!! I simple message to communicate the problem would have gone a long way. There is no customer service with this delivery method. I feel very unheard.
Good day Ruth Lilienfeld,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Ruth Lilienfeld,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)