Fnb take don’t understand their own banking applications- easy zero

I’ve tried for over two months to get my ewallet sorted out. This is the 3rd time I lodge this complaint but despite all the hot air from FNB staff , still nothing is done. My ewallet was working fine until this EASYZERO was introduced. Now all I get are error messages from ATM telling me to contact administrator at FNB. Now I’m having to divert ewallet transactions to wife’s phone just so I can withdraw. Everything worked fine till some ***** decided to implement Easyzero