FNB take care of your customers

What happened to FNB, It used to value its customers the customer service was out of this world now of late it leaves a lot to be desired. I am currently a private client that would mean I should be getting the service that I am paying for but I have never been more frustrated with the bank, when ever call their call centers I am send from pillar to post or I end up not helped at all. They could not even finance me while I have been their customer for years, I have recommended them to people I know regardless of how low they thought of it but now am considering moving my account. The really don't seem to care about their customers. Yes the app makes banking easy but I still need personal service.