FNB Table Bay Mall Wort Service

Dear First National Bank,

I am not going to write a longwinded letter because it will most likely fall on deaf ears. FNB has already wasted a lot of my time today and so I will be the courteous one and keep it short.

Today I had to queue over 2-hours at the FNB branch at Table Bay Mall to be assisted. Two hours!! I had no choice but to stay in the queue because I had to collect a new credit card, which FNB sent to the wrong branch, to begin with.

Now, can someone from FNB please explain to me how a client can wait two hours to receive service? The branch manager did attempt to do so by blaming everything on the pandemic which I found to be even more insulting. This gentleman walked around with his hands in his pockets oblivious to the situation.

Here is a trick question for you FNB. If you have a queue of 15-people inside the branch and a queue of 15-people outside the branch, which queue is the longest? The answer is both queues are equal on a quantitative level and should have no impact or bearing on the overall efficiency of the branch, pandemic or no pandemic. Standing around for two hours is an absurdity most people will grapple with, but to stand around without any interaction from the bank is reprehensible for a prestige financial institution like FirstRand Limited. If this is the new normal at FNB, I will then be closing all of my accounts and relieve you from your services.

Best regards,