FNB SYSTEMS REVERSING INTO THE STONE AGES

Unquestionably the worst experience I have ever had with FNB call centres. Fifteen minutes of transfers between different department - 12 noon Saturday - to get a simple transaction performed on my credit card.

In short this "process' had 4 iterations of being transferred between different entities, each time being put through verification and then inContact.

If this is progress then FNB is experiencing a reversal into the stone ages.