FNB systems prevent FNB bankers from assisting customers

FNB can't get my device to be verified. Certain banking functions like adding a beneficiary is not available if your device is not verified. They have also wasted an hour and a half of my time and theirs trying to get the device verified. The have failed and don't know what to do about it. Their bankers are clueless, they don't even understand how their own systems work. Their own systems are preventing them from assisting their customers. As a result I am not unable to do the banking that I need to do. There will be financial implications for me.