TH
Tashiel H

1 reviews | Active since Feb 2018

01 Mar 2018, 11:05

FNB Systems Offline & Pathetic Offers

I wanted to switch to FNB and was disgusted at what I was being offered. They expected me to switch to them after offering me a credit limit that was 30% less than what my current bank initially accredited me with, yet here I was, 3 promotions and 2 increases later, with a pathetic attempt to persuade me into switching to FNB.

Wasted almost a week of my working time due to their systems being 'OFFLINE'.

The opening day, OPENING DAY, at Gateway and their systems were offline.

I was contacted a few weeks later only to discover that they are trying to get me to switch to FNB with the same bull**** offer I initially declined.

Worst service I have ever received from the banking industry.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Mar 2018, 11:31
Official

Hello Tashiel ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

TH
Tashiel H's update09 Mar 2018, 07:10
Reviewer Update
Excellent Customer Service