LG
Lucille G

1 reviews | Active since Oct 2011

28 Feb 2015, 17:51

FNB systems is leaving me pennyless this weekend!

I am very very irate. I used my card today to pay for shopping & at every store I got an sms that transaction went through but stores says it didnt!! Now I am sitting with no money in my account because it's all on hold for these supposed transactions. And now I'm also thrown into an overdraft. I wonder if FNB is going to charge me interest on this? For transactions that never happened but I get charged and overdrawn. I phoned your contact & authorisation centre & they both admitted the fault on FNB system side but referred me back to the stores. The stores say these transactions are not showing & they refuse help. I must bring them a bank statement showing these transactions reflecting on my account - this is impossible because it's not reflecting but has been reserved for payment. I have to spend my money phoning around & my petrol driving around to try to resolve this because FNB's systems are not up to scratch. Why do I have to fix this? This is not my fault? FNB you're supposed to fix this - this is your problem! FNB, release my money from your system so that I can close my account to go elsewhere as we as a family now have no money to our disposal this weekend! Well done!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Mar 2015, 08:54
Official
Hello singlemom77,

We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.

Kindly refer to the email sent to you from Care.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)