1 reviews | Active since Mar 2018
FNB SYSTEM GLITCH
We have a business account with FNB. Our director has gotten a new cellphone and tried to register his new phone. After speaking to FNB call centre more than 10 times, with no success, there is a glitch in the FNB system which apparently no one can resolve. It has been 6 days now and we are still unable to make any payments from our FNB account. This is bad for business. REF NO: ********** .
Good day Lizette,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Business Banking who will investigate and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Lizette,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Business Banking who will investigate and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)