LZ
Lebohang Z
1 reviews | Active since Nov 2019
28 Nov 2019, 10:11
FNB system failing to reverse debit orders
FNB consultants told me that FNB recently made an update on their system which messed up their debit order system. As a result the entire bank in not able to process debit order reversals. Not only that, requests to stop debit orders before they go off are also not being honoured.
I am currently suffering the greatest inconvinience as debit orders that I attempted to stop actually went off. Now I am unable to access my funds because FNB has a technical problem and they tell men that there's nothing anybody can do about it. I have been on the phone with FNB literally every day since 08 November 2019. The consultant have tried every lie they could think of to try and get rid of me. I was chatting with many of them on the FNB App and I have physical proof of some of the most ridiculous thing that were said to me in an attempt to just get rid of me.
Apprently, their production support team has been notified about the issue though they also don't have a clue as to what went wrong. The people at Digital Banking say that their production support first and foremost do not speak with customers, and secondly, they do not have a turn-around time. Therefore, I can expect them to fix the issue when they fix it.
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Replies (1)LZ
Lebohang Z's updateReviewer Update
28 Nov 2019, 21:14So here is what has happened so far in this regard:
Shortly before 9 AM today (28-11-2019) I am on the phone with Solofelang who couldn't anything for me except to tell me that her team leader will call me when she's done with her meeting. Apparently at that time, all the managers and their managers' managers we all in a meeting at that time, and not a single manager available to speak with one of the Private Wealth clients.
When Solofelang's team leader (Kizea Zealand) was finally available to speak with me, she informed that she will PHYSICALLY go and talk with the senior manager at production support for them to resolve my issue. She promised to get back to me after speaking with the manager in question. I refused to hang up and wait for her to call me back because since 08 November 2019 many FNB employees (such as Peruh Nair) have **** to me and made false promises claiming that they call me back . But Kizea persuaded me and gave me her word that shce'll call me back at approximately 13:00, and indeed she fulfilled this promise and called me around 13:00, which in my experience is very rare for FNB employees. During this telephone coversation, Kizea informed me that she has spoken with the Product Manager responsible for the systems that are causing the problem that I'm encoutering. She informed me that this said manager has indicated that they now clear on what the issue is; that they are fixing it and I (the customer) should expect my funds back into my account before end of business same day.
By end of business on 28-11-2019 there were still no fund in my account. I called FNB Digital Banking at about 17:00 only to be told that all people who promised to help me before end of business have all knocked off and left the office. These are the people who knew very well that the promise they made to me had not materialized. They were not bothered . They just picked up their bags and off they went.
During that call, the team leader I spoke with is Simon Motlamelle. He went out of his way to assist me, but obviously there was only so much that he could do. After a lot of persuation from my side, Simon finally called Kezia on her cellphone. I made a demand to Simon that Kizea must tell us the name of the person from Product Support who made the promise that the funds will be back in my account by end of business. Turns out, according to information obtained by Simon from Kizea that there isn't anyone from Production Support who promised that I will have my funds by end of business. Apparently, this information came from Kizea's manager, Rashida Moodley. According to what Simon explained to me, the person who told Kizea that the the funds will be back in my account is Rashida. And most interestingly, Rashida obtained all this information from an unattented mailbox from Production Support. There was never any senior manager involved involved.
As things stand, nothing has changed. FNB has done absolutely nothing to address the problem that they have created for me. They are enjoying their priviledged life (which I personally pay for), meanwhile, my rent is due and I can't pay it because someone at FNB made a blunder and no one at that organization cares. They are just proceeding with their lives and they are not bothered by how their actions are causing pain and suffering in other people's lives.
PS: I am a Private Wealth client and my monthly account fee is R499, which I pay religiously and deligently every monthly. But FNB actually confirmed that I have never ever had a Private Banker. They have been knowingly charging me this exorbitant fees every months without giving me the services that come with if. This is not just ********* but also potentially *******.
Think about all this next time you consider joining FNB Private Wealth suite. Things my be smooth for you today. You will never know when your turn is coming to experience problems that affect your life direclty. When that time comes, ask yourself if truly if FNB are the people you can rely on to be committed and honest when "helping" you.
Shortly before 9 AM today (28-11-2019) I am on the phone with Solofelang who couldn't anything for me except to tell me that her team leader will call me when she's done with her meeting. Apparently at that time, all the managers and their managers' managers we all in a meeting at that time, and not a single manager available to speak with one of the Private Wealth clients.
When Solofelang's team leader (Kizea Zealand) was finally available to speak with me, she informed that she will PHYSICALLY go and talk with the senior manager at production support for them to resolve my issue. She promised to get back to me after speaking with the manager in question. I refused to hang up and wait for her to call me back because since 08 November 2019 many FNB employees (such as Peruh Nair) have **** to me and made false promises claiming that they call me back . But Kizea persuaded me and gave me her word that shce'll call me back at approximately 13:00, and indeed she fulfilled this promise and called me around 13:00, which in my experience is very rare for FNB employees. During this telephone coversation, Kizea informed me that she has spoken with the Product Manager responsible for the systems that are causing the problem that I'm encoutering. She informed me that this said manager has indicated that they now clear on what the issue is; that they are fixing it and I (the customer) should expect my funds back into my account before end of business same day.
By end of business on 28-11-2019 there were still no fund in my account. I called FNB Digital Banking at about 17:00 only to be told that all people who promised to help me before end of business have all knocked off and left the office. These are the people who knew very well that the promise they made to me had not materialized. They were not bothered . They just picked up their bags and off they went.
During that call, the team leader I spoke with is Simon Motlamelle. He went out of his way to assist me, but obviously there was only so much that he could do. After a lot of persuation from my side, Simon finally called Kezia on her cellphone. I made a demand to Simon that Kizea must tell us the name of the person from Product Support who made the promise that the funds will be back in my account by end of business. Turns out, according to information obtained by Simon from Kizea that there isn't anyone from Production Support who promised that I will have my funds by end of business. Apparently, this information came from Kizea's manager, Rashida Moodley. According to what Simon explained to me, the person who told Kizea that the the funds will be back in my account is Rashida. And most interestingly, Rashida obtained all this information from an unattented mailbox from Production Support. There was never any senior manager involved involved.
As things stand, nothing has changed. FNB has done absolutely nothing to address the problem that they have created for me. They are enjoying their priviledged life (which I personally pay for), meanwhile, my rent is due and I can't pay it because someone at FNB made a blunder and no one at that organization cares. They are just proceeding with their lives and they are not bothered by how their actions are causing pain and suffering in other people's lives.
PS: I am a Private Wealth client and my monthly account fee is R499, which I pay religiously and deligently every monthly. But FNB actually confirmed that I have never ever had a Private Banker. They have been knowingly charging me this exorbitant fees every months without giving me the services that come with if. This is not just ********* but also potentially *******.
Think about all this next time you consider joining FNB Private Wealth suite. Things my be smooth for you today. You will never know when your turn is coming to experience problems that affect your life direclty. When that time comes, ask yourself if truly if FNB are the people you can rely on to be committed and honest when "helping" you.
LZ
Lebohang Z's update28 Nov 2019, 21:14
Reviewer Update
So here is what has happened so far in this regard:
Shortly before 9 AM today (28-11-2019) I am on the phone with Solofelang who couldn't anything for me except to tell me that her team leader will call me when she's done with her meeting. Apparently at that time, all the managers and their managers' managers we all in a meeting at that time, and not a single manager available to speak with one of the Private Wealth clients.
When Solofelang's team leader (Kizea Zealand) was finally available to speak with me, she informed that she will PHYSICALLY go and talk with the senior manager at production support for them to resolve my issue. She promised to get back to me after speaking with the manager in question. I refused to hang up and wait for her to call me back because since 08 November 2019 many FNB employees (such as Peruh Nair) have **** to me and made false promises claiming that they call me back . But Kizea persuaded me and gave me her word that shce'll call me back at approximately 13:00, and indeed she fulfilled this promise and called me around 13:00, which in my experience is very rare for FNB employees. During this telephone coversation, Kizea informed me that she has spoken with the Product Manager responsible for the systems that are causing the problem that I'm encoutering. She informed me that this said manager has indicated that they now clear on what the issue is; that they are fixing it and I (the customer) should expect my funds back into my account before end of business same day.
By end of business on 28-11-2019 there were still no fund in my account. I called FNB Digital Banking at about 17:00 only to be told that all people who promised to help me before end of business have all knocked off and left the office. These are the people who knew very well that the promise they made to me had not materialized. They were not bothered . They just picked up their bags and off they went.
During that call, the team leader I spoke with is Simon Motlamelle. He went out of his way to assist me, but obviously there was only so much that he could do. After a lot of persuation from my side, Simon finally called Kezia on her cellphone. I made a demand to Simon that Kizea must tell us the name of the person from Product Support who made the promise that the funds will be back in my account by end of business. Turns out, according to information obtained by Simon from Kizea that there isn't anyone from Production Support who promised that I will have my funds by end of business. Apparently, this information came from Kizea's manager, Rashida Moodley. According to what Simon explained to me, the person who told Kizea that the the funds will be back in my account is Rashida. And most interestingly, Rashida obtained all this information from an unattented mailbox from Production Support. There was never any senior manager involved involved.
As things stand, nothing has changed. FNB has done absolutely nothing to address the problem that they have created for me. They are enjoying their priviledged life (which I personally pay for), meanwhile, my rent is due and I can't pay it because someone at FNB made a blunder and no one at that organization cares. They are just proceeding with their lives and they are not bothered by how their actions are causing pain and suffering in other people's lives.
PS: I am a Private Wealth client and my monthly account fee is R499, which I pay religiously and deligently every monthly. But FNB actually confirmed that I have never ever had a Private Banker. They have been knowingly charging me this exorbitant fees every months without giving me the services that come with if. This is not just ********* but also potentially *******.
Think about all this next time you consider joining FNB Private Wealth suite. Things my be smooth for you today. You will never know when your turn is coming to experience problems that affect your life direclty. When that time comes, ask yourself if truly if FNB are the people you can rely on to be committed and honest when "helping" you.
Shortly before 9 AM today (28-11-2019) I am on the phone with Solofelang who couldn't anything for me except to tell me that her team leader will call me when she's done with her meeting. Apparently at that time, all the managers and their managers' managers we all in a meeting at that time, and not a single manager available to speak with one of the Private Wealth clients.
When Solofelang's team leader (Kizea Zealand) was finally available to speak with me, she informed that she will PHYSICALLY go and talk with the senior manager at production support for them to resolve my issue. She promised to get back to me after speaking with the manager in question. I refused to hang up and wait for her to call me back because since 08 November 2019 many FNB employees (such as Peruh Nair) have **** to me and made false promises claiming that they call me back . But Kizea persuaded me and gave me her word that shce'll call me back at approximately 13:00, and indeed she fulfilled this promise and called me around 13:00, which in my experience is very rare for FNB employees. During this telephone coversation, Kizea informed me that she has spoken with the Product Manager responsible for the systems that are causing the problem that I'm encoutering. She informed me that this said manager has indicated that they now clear on what the issue is; that they are fixing it and I (the customer) should expect my funds back into my account before end of business same day.
By end of business on 28-11-2019 there were still no fund in my account. I called FNB Digital Banking at about 17:00 only to be told that all people who promised to help me before end of business have all knocked off and left the office. These are the people who knew very well that the promise they made to me had not materialized. They were not bothered . They just picked up their bags and off they went.
During that call, the team leader I spoke with is Simon Motlamelle. He went out of his way to assist me, but obviously there was only so much that he could do. After a lot of persuation from my side, Simon finally called Kezia on her cellphone. I made a demand to Simon that Kizea must tell us the name of the person from Product Support who made the promise that the funds will be back in my account by end of business. Turns out, according to information obtained by Simon from Kizea that there isn't anyone from Production Support who promised that I will have my funds by end of business. Apparently, this information came from Kizea's manager, Rashida Moodley. According to what Simon explained to me, the person who told Kizea that the the funds will be back in my account is Rashida. And most interestingly, Rashida obtained all this information from an unattented mailbox from Production Support. There was never any senior manager involved involved.
As things stand, nothing has changed. FNB has done absolutely nothing to address the problem that they have created for me. They are enjoying their priviledged life (which I personally pay for), meanwhile, my rent is due and I can't pay it because someone at FNB made a blunder and no one at that organization cares. They are just proceeding with their lives and they are not bothered by how their actions are causing pain and suffering in other people's lives.
PS: I am a Private Wealth client and my monthly account fee is R499, which I pay religiously and deligently every monthly. But FNB actually confirmed that I have never ever had a Private Banker. They have been knowingly charging me this exorbitant fees every months without giving me the services that come with if. This is not just ********* but also potentially *******.
Think about all this next time you consider joining FNB Private Wealth suite. Things my be smooth for you today. You will never know when your turn is coming to experience problems that affect your life direclty. When that time comes, ask yourself if truly if FNB are the people you can rely on to be committed and honest when "helping" you.