FNB system error unacceptable

So after desperately waiting 2 weeks for my new credit card to arrive, I pop into the bank. They have opened 3 accounts, system error. The cards are on their way. I needed this account last week. Now I have 3 accounts for some insane reason and I have to wait another 3-5 working days for my card before my account can get activated. I am absolutely shocked. These people are in charge of all the money I own and this is how it gets dealt with. Shame on you. This is beyond disappointing