FNB System Error Caused R86,000+ in Sales Loss – Unfair R2,000 Offer After 25 Years

Complaint: I’ve banked with FNB for over 25 years, and this is the worst experience I’ve had.

On 30 April 2025, I made a time-sensitive USD payment from my Global Account to a supplier — something I do regularly. The payment was delayed 13 days due to what FNB now admits was a system error. This delay directly caused me to lose over R86,000 in business, which I proved through Shopify sales reports.

Not only did FNB initially give me the wrong reason (blaming KYC), but when I provided all relevant business documentation, they offered me just R2,000 — including R500 in bank fees — and wanted me to sign a confidentiality clause.

After trying to resolve this politely, they’re now asking for irrelevant documents like shipping paperwork, which have nothing to do with the bank’s delay. I’ve escalated the matter to the Banking Ombudsman.

This is how FNB treats loyal, long-standing clients during peak sales season. A complete failure in customer service, accountability, and fair resolution.