FNB Switch Service Absolutely Pathetic

Why does FNB offer a "Switch" service of your debit orders, recipients & salary from your old account to your FNB account if it takes them 4-6 weeks to successfully process??? I can do that myself in half a day, but I have to pay for this service! Besides the lengthy time it takes to complete this process and that is advertised as fast, I sent in my application form 9 days ago, not aware that it would take so long, otherwise why offer the service and pay for it .... I called FNB's customer care today to follow up as I haven't received any feedback as of yet. Furthermore, the consultant I was talking to said my application form was never received yet she confirmed the mail address I used was correct. She also couldn't answer any of the questions I asked and ended up just keeping quiet with no response what so ever.

Please do explain to me why offer such a service, attaching it to your adverti*****t on how easy and quick it is opening an account with FNB when this process takes so long? It's pathetic, it's false adverti*****t. Now I must pay fees by two bank accounts just to make sure my debit orders don't bounce/decline. Or do you expect your new clients to open an account with you 6 weeks in advance?

I expected better....