FNB Switch

Co,image from a customer care background and the understanding Customer experience I must, I'm highly disappointed at the service if received from FNB. In August i switched accounts to FNB as they have nicely advertised how easy it would be to switch to their bank with all these benefits. It's been over 2 months they still switching my debit orders were some i had to call the service providers myself as i saw it taking long. At the same time my debit orders were still going off my old account which was now incurring interest due to no funds as i have moved funds to FNB. in the 2nd month i have to do double payments to my service providers as there were no funds when they debited. im now sitting with outstanding fees at my previous bank as i cant close the account and their campain to switch was you get R2000 when you switch guess what that is also pending. i have sent escalations emails to all forms of departments but still no assistance. This experience has been thee most painful financial experience as its also affecting my credit score. Really regretting this change. Lets not over promise customers and under deliver.