TJ
Tean J

1 reviews | Active since Mar 2012

22 Sept 2016, 16:03

FNB Switch

<p>Since if app**** to switch to FNB I've been having issues (when I app**** no one phoned me back after the two business days - Reference No: C9CLIKV2, had to leave a message on Facebook for assistance).<br />Last week I received my credit card, yesterday finally I received my cheuqe card. I am unable to activate any of my cards due to documentation (yet all documentation was provided, sent via email and given to courier).<br />I wanted to have this resolved before the end of the month so I could change my salary (salary was paid in to my old account today).<br />I've also asked if someone can assist me with changing my debit orders and getting my internet banking online this also hasn't been attended to (calls has been logged).<br />Can you please assist to have this resolved asap, otherwise I'll just stick with my current bank.<br /> </p> <p>Reference number is CAS- ********** -K0J1T4 <br />Reference No: C9CLIKV2<br />Reference number is: ********** Q</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Sept 2016, 08:32
Official

Good Day Mr Jacobs,

Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

The reference for your complaint is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

Best regards,