FNB SUX

Well. I`ve had 3 issues with FNB in the last week..... 1st issue - Trying to cancel a DATA subscription on an FNB sim (month to month subscription). The 1st consultant asks me (I KID YOU NOT) 110 security questions.... Like what was the last call received on the number. I emphasized that I WANT TO CANCEL A DATA CONTRACT, NOT TRANSACT ON MY ACCOUNT AND THAT I FEEL ALL THESE QUESTIONS ARE UNNECESSARY). She also asked why I want to cancel.... Well, ****ty service from FNB and better DATA deals from Vodacom so there`s 2 reasons for you. She didn`t cancel the damn thing. So the next day I got through to a much nicer, more efficient gentleman (THAT DIDNT ASK ME 110 QUESTIONS). A few mins later I got a call from Fnb Connect and it was (Finally) cancelled. 2. I am unable to transfer funds from my current account to my credit card. I pay my credit card this way, otherwise the debit order "floats around in space" for about a week, before it is in my account. Try online secure chat.... Not only do they take FOREVER to respond, but they just say that I now need to verify my device by paying R350.01 to one of my beneficiaries. WHY THE HELL DO YOU THINK YOU CAN TELL ME I NEED TO PAY SOMEONE A SPECIFIED AMOUNT IN ORDER TO GET MY ACCOUNT VERIFIED?!?!??!?!?! What nonsense is this?!?!?! Oh and the best part....... WAIT 7 F... DAYS FOR THE DEVICE TO BE VERIFIED........ Sure, it`s not like I have banking to do... I mean it is month end, but sure..... (note the sarcasm....) 3. I blocked a credit card after I misplaced it. I blocked it via the app. So while I was attempting to do banking online, I tried to unblock my card...... It says:" YOUR CARD HAS BEEN BLOCKED FOR SECURITY REASONS. PLEASE CALL THE NUMBER ON THE BACK OF YOUR CARD". So that`s what I did..... And guess what.... THE CONSULTANT SAYS:" SORRY, BUT YOU HAVE TO GO INTO A BRANCH TO UNBLOCK YOUR CARD"........ I **** you not....... After online banking said call the number, this dude informed me I need to go into a branch?!?!??!?! WHAT THE HELL IS GOING ON WITH FNB?!?!?!??!!? You clearly don`t care at all about your clients?!?!?!? Oh and not to mention, when you try SECURE ONLINE CHAT, they say call the call centre. And while you are holding on the line, there is this (note the sarcasm) amazingly informative recording that informs you that you can use one of their other channels instead...... AS IF I HAVEN`T ALREADY TRIED IT AND THEY ARE USELESS!!!!

I am looking at changing to a bank that actually cares about their clients and that will NOT pass me from pillar to post in an attempt to sort my query out! Any suggestions will be welcomed.