1 reviews | Active since Nov 2010
FNB Supports ********** Debits Again
On the 4th i contacted FNB regarding ********** debits that have been happening from my account and Nadia from Premier banking assured me that they have put a measure in place where every debit logged would have to be confirmed by client however the company that uses the reference no. AGLIFE .... is still debiting my account and now has three debit against my account, this has been happening for a number of months through FNB carelessness and when i contacted FNB again on Monday and 3 days later responded i saying if i want to cancel the debits there is a charge of R45 and R5 to do so, i feel this is unfair as i expect my money to be safe with FNB but clearly i was wrong and furthermore they want to charge me additional money to cancel these debits which i have not agreed to. <br> <br> FNB authorized these debits as i clearly did not and which now makes me wonder if FNB is part of this so that they can make money with these cancellations? Also why would they allow this company to debit peoples accounts, they are well aware of this company and yet still let them debit. This is not right and FNB seems not to be leaving up to their name anymore. i have seconds thoughts with FNB
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 619605 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 619605 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
