FNB supports **********

<p>The below report occurred on the 10th Nov 16 and is unsolved currently</p> <p>I made an EFT payment of R40 000 from one of my FNB accounts to another FNB account, for a purchase of a vehicle . Just me luck the payment only hit the car holders account mid next day 11th Nov 16 . In the interim the car was sold to another person . So i advise FNB that the car as been sold so please can you reverse the R40 000 before it go’s into the sellers account ,but unfortunately FNB could not action this . On the 11th Nov 16 the funds went into the sellers account but refused to refund me . Soon after i found out that the FNB account holder is a *********.</p> <p>I have been seeking help but FNB cannot assist . A number of calls have been made but no one can give direct answers . Just to get to the FNB ***** contact centre is really difficult . The ********* has ****med 3 people prior , how can FNB still allow his account to be active . Im still seeking help currently . i have all the necessary documents and even logged a ***** case with the SAPS as FNB required me to do so . As an FNB customer im not protected nor am i getting the required service . An FNB branch cant even get proper answers from the ***** contact centre . I was contacted by an FNB investigator whom said over the phone that i will only get back R17 000 on the 18th Nov 16 , i asked him for proof but he was reluctant to provide me with any documented proof . I later discover that the ***** contact centre have no further dealing with my complaint and they them solves have no idea what’s going on . The investigators phone have been on voicemail ever since. Everything is uncertain and nothing in black and white .</p> <p>Non of this would of happened if my R40 000 was reversed as i requested on the same day of payment , as the payment only was receipted by the ********* the very next day . Why does the ********* still have an active FNB account . Why FNB does not protect customers by advising them of FNB ********** account users . FNB has all the ********** information, so why is the ********* still free to hinder another person. What is FNB doing about it . The best part of the whole situation is that , i advise FNB the i will be making a complaint via this network but still i have not been taken seriously . R40 000 is a lot of money and as being a youngster i don’t intend on losing it.</p> <p> </p>