FNB supports *****

I have been struggeling with suspected ***** on my account for over a month now. I contacted FNB via the secure chat - no one there is able to help me they keep on telling me that they cannot do anything for me and I have to phone in. I phoned the ***** department and was promised by Nathan that the matter will be escalated and I will receive a response within 24 hours. Its been over a week and nothing happened. I emailed the premier banking suite and the person keep on telling me to resolve the matter via the secure chat. I keep on going in circles without any success. Fnb does not care about ***** on an account - as long as they get their fee every month. They are not able to send me any proof of the so called voice logs to cancel my creditcard ( i know it does not exist as I am in the UK and I dont phone in). Further more a unaithorised debit order is going of my acc which is costing me money every month to reverse, and the only thing I get from FNB to resolve this is a number that does not exist. I keep on telling the agent that this is ***** and the company does not exist and guess what the agent tells me? Sorry cant do anything for you, pay the R20 and we will reverse it. Seems like FNB does not care about a client with a premier acc and who has been with them for over 8 years.