FNB supporting to *******

My Account has been hacked and we did informed to ***** team and bank no action has been taken, I did twitted no response form FNB team, On Sunday I was ****** and They took my Vallet and I stopped all my cards and Next day i.e Monday morning I went to Bank and made complainant requested for new cards. New Cards came on 10th received new Card in branch and there they try to sell there products and motivated me to go for Private client, I told them ok and Banker told me I am going to get one card one side it will be debit card and other side credit card I did asked him are you sure he told FNB Introduced newly, I told Ok then make me Private client and he order one card as he told, the Card which I received on 10th Jan 2019 changed pin there and Purchased in SPAR, after that I didn’t used it any where and it is new card and on 13th morning card was hacked ,I did email online purchase NO SMS, how come online purchase will happen with out OTP for R710.17, I was trying to call to call center waiting for 30 min no response and on Monday morning I made a call to Call center and stopped card when I am in Call only they debited again of R300 without any OTP when I was in Call with ***** team. Went to bank and Informed to banker and R710.17 we can see on transaction history now it is not displaying they made a Complaint to ***** teem vis Email filling one application i.e on 14th till no action is taken by FNB .

And as I said above when he was trying to sell product as (Private banker) you will get a call in 3 to 4 days that was happened on 10th Jan, till now nothing has happened.