FNB Supporting Crime in South Africa

Dzunisani, 

I lost count, but im thinking we are on email nr 14 or 15 filled with "we will come back to you" and the rest of the gaps are filled with darkness and silence. Similar to what happend to me on 19 Feb 2019. Only difference between FNB an the culprates were physical and emotional assualt. 

I expect my ****** funds, interest lost and bank fees which yo so gladly take each time, to be returned into my bank account by Friday 31 May 2019 at 11:00 in the morning. 

I have already contacted another financial service provider to take over my bank accounts, set service fees (lower than fnb), a much lower homeloan interest rate, which will save me upto 7 years of repayment, and mind blowing vehicle finance. (Keeping in mind it includes my homeloan, and future wesbank transactions.) And this was all done within a few minutes on the internet. 

It is really sad that after being a customer to FNB for almost 30 years, that i receive such appalling and disgusting service.

Please keep in mind my previous email to you, and the pathetic ***** department, of Carte Blanche and my lawyer. I will stand up to *******ion  and treating valued customers like ******* from FNB. 

This is not a threat. 

This letter will be posted on every social media platform which I can find. I accept no additional charges to any of my accounts until this matter is resolved by Friday 31 May 11:00.

Christian Nel
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On Wed, 22 May 2019, 13:50 Christian Nel, <***> wrote:
Hi Dzunisani

Any feedback yet?

Kind regards
Christian

On Mon, May 20, 2019 at 2:44 PM Christian Nel <***> wrote:
Good day Dzunisani

Do you perhaps have any update for me as I have not heard anything by last week Friday?

Thank you
Christian

On Mon, May 13, 2019 at 7:45 PM Ndhove, Dzunisani <***> wrote:
Good Day Mr Nel,

 

I hope my mail finds you well. I contacted ***** and they have advised that the matter is still under investigation.

I have asked for escalation of the matter of which I have been advised it has been escalated and ***** should make contact with you before the end of the week.

 

Please find *****’s contact details for your convenience: ***. You can contact them if by Friday they still haven’t made contact.

 

Kind Regards,

 

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Dzunisani Ndhove | Private Banker | FNB Private Clients | Premium
Email: dzunisani.ndhove[@]fnb.co.za | Tel: *** | Cell: ***

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From: Christian Nel <***> 
Sent: Monday, 13 May 2019 10:31 AM
To: Ndhove, Dzunisani <***>
Subject: Re: Customer Letter Ref#: 2*** - [External Email]

 

Good day

 

Please can you provide me with an update of the investigation, as this is more than 6 weeks that I have been waiting for feedback.

 

Regards

Christian

 

On Fri, Mar 8, 2019 at 11:35 AM Ndhove, Dzunisani <***> wrote:

Thanks Mr Nel. I will forward this to our ***** dept. 

Kindest Regards, 

Dzunisani Ndhove
Private Banker
*** 

-------- Original Message --------
Subject: Fwd: Customer Letter Ref#: 2*** - [External Email]
From: Christian Nel 
To: "Ndhove, Dzunisani" 
CC:

Good morning Dzunisani

 

Please see below the email which I have sent to FNB ***** Department when I reported the case.  The SAPS did not give me a copy of the statement, as I have mentioned in the call with the ***** department.

 

In the statement below I have provided all the information I have.  I have also printed out each transaction as per the attached and handed it to the Police.

 

My international number is +***

 

Kind regards

Christian Nel

 IMG_***.pdf

 

 

---------- Forwarded message ---------
From: Christian Nel <***>
Date: Thu, 21 Feb 2019, 08:29
Subject: Re: Customer Letter Ref#: 2***
To: <***>, <debit&***>

 

Good morning

 

Background:

On 19 Feb 2019, at approximately 13:30 I parked my vehicle at the Engin Garage in Walker street, Sunnyside Pretoria.  An unknown African male entered my vehicle and forced me to drive.  He took me to a nearby Flat, where the vehicle was parked and I was forced to enter a flat.  The person locked me in a room, and after a few minutes 3 other african males entered the room, demanding me that I have to give my bank cards, pins and banking details, threaten that they will kill me.  2 African males then left the room and I was hold hostage for approximately 3 hours.  I was released at about 16:30 without my cards. 

The cards that they took was my cheque/debit card and my credit card.

I have cancelled my cards after I have been taken to the hospital.

Call reference number RT***2 & Case number which the FNB consultant gave me 2***

20/2/2019

I went to Sunnyside Police Station to report the incident.

Police Case nr 680/2/2019

Constable KP ****e ***.  Invesigating Officer PF Madutung ***

I have printed out all the transactions which were done during the time of the incident.  The police requested that I should accompany them to Sunnypark Shopping Centre, where some of the transactions were made.  We have visited Sportscene and Truworths.  There are no security cameras within the two stores.  We have also visited Centre Security and they indicated that the entire shopping centre surveillance cameras were not working.

The police officer given his contact details to both of the stores management (Truworths and Sportscene).

We then left the shopping centre and went to the Engin Garage to determine if they have camera footage.  It was discovered that where my vehicle was parked there are no cameras on that area.  After that we went to the block of flats to see if I can remember anything or locate the flat.  The flat was identified and the police officers entered the flat.  There were 2 people, who were the owners of the flat.  They indicated that the sub-let the rooms.  I have explained to the police officer how the room looked inside.  The police officer managed to look through the top window above the door and indicated that it was the room as I have described.  Thereafter the police officer received a call from the Truworths Manager that the suspect was in the store, and we returned to the store.

The police captured 2 African males, and I could positively identify the one suspect.

The police will be in contact with me during the investigation.

 

Kind regards

Christian Nel

***

 

On Wed, Feb 20, 2019 at 4:48 PM <***> wrote:





Dear Valued Customer

Please refer to the attached Claim Form that needs to be completed and submitted within 3 working days with all the required attachments to the fax number or email address on the form.

Provide us with as much detail as possible of what happened prior to the disputed transaction/s that could assist us to effectively manage your claim.

Important: If you authorized 1 transaction at the same merchant and not the next transaction, the Bank will not be able to assist. You need to make contact with the merchant and cancel the request with them directly and request a refund within the agreed upon t rail period as per their Terms & Conditions. Please reply back if we need to close your claim.

On receipt of your documentation you will receive continuous SMS updates on the progress of your claim.

Please feel free to contact us on Call Centre *** option 2

Below are a few Security tips that you should take note of:

Should you believe your card was retained by the ATM, cancel your card immediately on a FNB ATM with your valid ID Number
Always cover your one hand with the other hand while keying in the PIN and stand close to the ATM using your body as a shield to protect your card and PIN
A PIN number (Personal Identity Number) is the key to accessing any account and should be kept safe and secret at all times. Do not write "PIN" on the back of the card or keep the card and PIN together, or store the PIN on your cell phone
Never disclose your PIN number to anyone - not even relatives, friends or a bank official
Never accept help from strangers at ATMs
Do not select a PIN that is easily identifiable, i.e. same as your date of birth or ID number
Only insert the card and PIN when the ATM prompts you to do so and press the CANCEL button for safety if the screen is unfami****. Don't allow anyone to call you back to the ATM after transacting!
Never let your card out of your sight when transacting at a merchant
Ensure that you always get your own card back after transacting at an ATM or merchant
Check your bank statement and report ********** activity immediately
Should your card be lost, ******, retained by an ATM or you suspect that someone else obtained your PIN, cancel your card immediately by phoning the Card Cancellations Call Centre on: ***
Register for inContact , our free instant SMS service that notifies you every time your card is swiped or when cash is withdrawn from your account. Report any suspicious transactions immediately
Control your exposure in terms of daily ATM and purchase limits by lowering your daily limit, should it have been set at a level unrealistic to what you would normally spend
VALUE BANKING SOLUTIONS
CHEQUE & DEBIT CARD *****
RISK MANAGEMENT

 

This email is subject to a disclaimer.

Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer.

 

This email is subject to a disclaimer.

Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer.

 

This email is subject to a disclaimer.

Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer.

Dear Valued Customer,

 

Thank you very much for your communication with the FNB Credit Card ***** Department, this automated response serves to confirm that your email and the information contained was received successfully.

Please note: The ***** Early Detection mailbox is specifically for SMS’s and emails we send to clients with the attempt to verify suspicious transactions.

 

If you wish to report any ********** or suspicious transactions on your Credit Card urgently contact ***, or alternatively contact the one number for ***** to report all other products on ***.

Kindly note as a precautionary measure, you can block your Credit Card using the FNB banking APP.

For any additional ***** related matters and escalations please send an email to ***

Regards

Credit Card ***** Department.

 

This email is subject to a disclaimer.

Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer.