MH
Mohammed H

1 reviews | Active since Mar 2011

26 Aug 2021, 12:02

FNB Support sucks.

Your support absolutely sucks, don't even bother logging a complaint and providing me with a reference, the public should know. I contact your call centre and get sent around to 5 departments before FNB decides to hang up. The app staff just give me product rules instead of assisting me and then ask me to contact the same contact number that just sent me around to different departments.

Your app always has a generic message which a user can never understand on what to do to fix the issue.

And the best part is the customer is always doing something wrong and it is never FNB's useless errors/app that is the problem.

The public should know this.

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