FNB SUPPORT STAFF INCLUDING BUSINESS BANKING - ***********!

Customer Service Department is absolute *******. Your agents are unable to even provide the correct telephone number for Business banking? This is the number I was given - *** which simply took me to the same customer support desk as ***. So, it takes 3 calls to simply be put through to Business banking.

Now you would think the caliber of agent supporting business customers would be of a higher competency level?

My query was simple: When trying to make a salary payment from my business account to a personal account I receive a notification informing me I have exceeded my limits. After having consulted my limits on the banking app I notice my limits are above the amount I am trying to pay - hence my call.

Upon speaking to Salena Pillay she makes no effort to simply SUGGEST that it may be a good idea to see if she could lead me through the process in order to rectify the problem. Instead she is quick to say she cannot change limits other than those on bank cards. She persistently tries to get me off the phone with this objection.

So I SUGGEST to her, would it not be logical for her to take me through the process of changing my limits whilst on the phone with her - after all THIS IS YOUR JOB!!!

Oh, yes, she supposes she could do that?

She asks what platform I am using and I tell her the banking app. Dear Salena starts taking me through a list of navigation sequences which clearly make no sense as she herself is in the ONLINE BANKING menu and not the TELEPHONIC BANKING APP - needless to say we were not on the same page.

I am placed on hold whilst she tries to change course.............

FNB, your staff are useless. Why do you even bother with this kind of support? 20 minutes of my time is wasted, I cannot help but to become immensely frustrated, simply at the thought of having to call your support desk as IT IS ALWAYS THE SAME ******* service!!!

Now once again, I will have to get into my car and drive to a branch in order to remedy what should be the most basic and elementary customer service task.

My last post about your CONNECT SERVICE has not even resulted in a CALL from your support team and REMAINS UNRESOLVED.

You REALLY ARE PATHETIC and unfortunately this seems to be the NORM in today's banking environment.

SUPPORT STAFF ARE THERE TO PROVIDE SOLUTIONS instead of looking for OBJECTIONS to end the call.

WHAT ARE YOU PAYING THESE PEOPLE FOR?