FNB support is the worst

I think FNB has the worst product support I have ever experienced

On Thursday 29th of August 2019 I notified FNB that transfers between my business accounts were not going through and that I needed to do the transfers from one FNB ACC to another, so that salaries and various other debits could go through on the 30th.

on the 29th at 9:22 Mpho noted my complaint and gave me the reference number FJL55843. I was informed that it would take anywhere from 24-48 hours to resolve the problem. I protested profusely but was told that there is absolutely nothing that they could do. My protestation was centred around the fact that a series of debits would ring off on the 30th and without the transfer they would bounce back.

The worst of all of these issues is that my 29 employees have not been paid, I have called begged and still my issue is not sorted. this is the worst experience I have had with FNB and I have been banking with them since 2005.

I have called so many times and I just keep getting told that it will be escalated when I go to the branch employees at the branch refer you to the phone for online banking, on the phone they escalate to an Unkown "GAFF" team.

everyone knows nothing about everything, the question is simple why can't I authorise transfers and payments. Pay my employees whilst FNB investigates, all I know is this would not happen to any of their bigger clients.