FNB Sunninghill Branch - BOITUMELO gave me a terrible service

I had an issue with FNB Sunninghill Branch( Chilli Lane), on the 26 January 2022 (Wednesday) at 08:25, I Received a SMS saying my CARD has been CANCELED - I had no idea what was happening as I was home that day. I called customer service and they confirmed that indeed it was cancelled.

Surprisingly, after a cancellation of my card, someone re-open another CARD with out my knowledge, i wondered who is busy accessing my bank account with out me giving my ID, OR FINGER PRINT.

I went to the Branch(Sunninghill) on the 29/01/2022 (Saturday) I asked for BOITUMELO as I have been informed that - she is the one who canceled my account when i called FNB ***** DEPARTMENT.

She told me that its not her who cancelled my card, its the system, she was so rude to me as she said "ITS NOT PERSONAL" their system had an Issue. but why I never received an SMS to notify me that FNB has technical error as they normally do?

Then i asked once more since you mention that a FNB system can cancel clients cards, who re-opened another card. she didnt have an answer for that, No one knows who open a new card under my name without my knowledge - thats when i realize that banking with FNB is RISKY! what a bad experience i had... Bankers can access clients account by cancelling and opening new once? is this a ***** or what? I am so irritated and disgusted by poor service and no proper explaination.